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WORK EXPERIENCE:
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Camas School District, Network and Systems Specialist, Camas, WA (September 2006 - Current)
Objective: Reduce operating costs through intelligent systems management and automation. Create scalable processes for management of heterogeneous platforms. Discover innovative solutions to optimize investment, improve security, availability and leadership position in field. - Led adoption of / primary packaging specialist for SMS/SCCM 2007, OpenManage and Symantec GSS, used to reduce desktop,server and app deployment time by over 80%, in addition to transportation cost savings.
- Deployed and managed robust proactive systems monitoring suites including Intermapper (SNMP/Netflow/sFlow/Syslog), OpenManage Server Administrator and Windows Platform technologies to increase visibility into global systems health, allowing for better strategic planning; also drastically reduced service desk calls that were a result of errant configuration changes or over-subscribed system resources.
- By moving Exchange messaging data from Direct-Attached-Storage to an iSCSI SAN saw enormous gains in performance, scalability and reliability, reducing downtime by 1/2.
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Camas School District, Help Desk Analyst, Camas, WA (June 2005 - September 2006)
- Planned and built first helpdesk role in the organization, reducing overall support turnaround time by over 75% within 3 months through first-call resolution.
- Integrated new support call tracking system with Active Directory and SMS 2003 driving additional efficiencies.
- Provided Tier-II internal support to technicians in addition to service as subject-matter expert in all areas of I.T. operations.
- Deployed organization-wide systems management platform built on Dell OpenManage and SMS 2003 resulting in reduced desktop deployment and management costs.
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Camas School District, Computer Lab Assistant, Camas, WA (August 2001 - June 2005)
- Streamlined systems administration and operations at Skyridge Middle School through the use of remote management, scripting, and Active Directory tools.
- Developed custom VB6 application for managing student user accounts and discipline history.
- Assisted Technology Dept. with system deployments, updates and support.
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Stream International, Support Services Representative, Beaverton, OR (Decmber 2000 - July 2001)
- Leveraged unique ability for obscure information retrieval and procedural troubleshooting to resolve complex and seemingly non-solvable issues.
- Served a variety of global customers including home, small business and enterprise users.
- Promoted to Tier-II Escalation Team in recognition of advanced skills and ability to share knowledge with others and take point on challenging issues.
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AT&T Wireless, Airtime Receivables Rep., Portland, OR (May 2000 - October 2000)
- Used call/event logging software, proprietary CRM systems and intranet resources to deliver stellar customer experiences.
- Was awarded numerous times for outstanding quality of service.
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